Last updated: June 2026
This Refund & Cancellation Policy applies to bookings made for makeup services (Bridal, Engagement, Non-Bridal, Party, Editorial, Fashion), Makeup Courses/Training, and Personal Shopping services offered by Makeup by Rekha Krishnamurthy through https://rekhakrishnamurthy.com/ or via direct enquiry (phone, WhatsApp, email, social media).
3.1 Booking Confirmation & Advance Payment
- A booking is confirmed only once an advance/booking amount (as communicated to you at the time of enquiry) has been received.
- The advance amount secures your date and time slot exclusively, as we do not double-book.
3.2 Cancellations by the Client
- Cancellation requests must be made in writing (via email, WhatsApp, or message on the Site) and will be effective from the date/time such communication is received.
- 30 or more days before the scheduled service date: the advance is non-refundable but can be adjusted against a future date, subject to availability.
- Less than 30 days before the scheduled service date: the advance amount is non-refundable, as this slot could not be offered to another client at short notice.
- No-shows or cancellations on the day of the event: no refund will be issued, and full remaining payment (if any) may still be due.
- For Makeup Courses, cancellation of enrolment 30 days before the course start date may be eligible for a partial refund (minus an administrative fee); cancellations after the course has commenced are generally non-refundable, except at our discretion.
3.3 Cancellations or Changes by Us
- In the rare event that we must cancel or reschedule a confirmed booking due to circumstances beyond our control (illness, emergency, force majeure, etc.), we will inform you at the earliest opportunity and offer either (a) a full refund of amounts paid, or (b) rescheduling to a mutually convenient date, at your choice.
- We will make reasonable efforts to arrange a suitably qualified alternate artist from our team where possible, with your consent.
3.4 Rescheduling
- Requests to reschedule a booking must be made at least 30 days in advance and are subject to our availability on the new requested date.
- Rescheduling is generally permitted once free of charge; subsequent changes may incur an additional fee.
3.5 Refund Process
- Approved refunds will be processed to the original mode of payment within 7–14 business days of approval.
- Please note that bank/payment gateway processing times may vary and are beyond our control.
3.6 Service-Related Issues
- If you are dissatisfied with a service rendered, please raise your concern with us within 24–48 hours of the event, so that we can review and, where appropriate, offer a resolution (which may include a partial adjustment, credit toward a future service, or other remedy at our discretion). Refunds are not automatically guaranteed for subjective dissatisfaction with a completed, professionally rendered service.
3.7 Non-Refundable Items
- Travel charges, trial session fees (if separately charged and already rendered), and third-party costs already incurred on your behalf (e.g., products purchased specifically for your event under Personal Shopping) are generally non-refundable once incurred.
3.8 Contact for Cancellations/Refunds
To request a cancellation, rescheduling, or refund, please contact us at: 📞 +91-98454 80507 ✉️ reks5555@gmail.com